Open Mouth –
I heard someone say yesterday that; “only a fish with its mouth open gets caught!” I like the saying. It’s similar to the wisdom teaching; “No one regrets a harsh word unspoken.”
One of the key tenets of my job is to ensure each client’s privacy. I am not allowed to talk about conversations, other information, or even affirm a client is a client to anyone who does not and should not know. It’s difficult at times when someone calls from another organization to inquire about a client to say; “I’m sorry. I cannot talk about clients. Period.” but sometimes I have to do it.
Though a challenge I think it would be great if everyone followed the rule of not talking about another without the other’s permission. However, often times it’s the opposite. We hear a juicy piece of gossip, an embarrassing story, someone is facing a challenging situation, carrying the burden of a struggling relationship and we can’t keep it to ourselves! We’ve got to share it. Like fish we’ve chomped down on the bait and once we’re caught we dangle it in front of others to see if they will take a bite also. Gossip turns to rumors and they always come back around to the person being talked about. The hurt they already felt is multiplied. Their burden becomes that much more to bear.
Instead of an open ear and open mouth to hear and repeat innuendos and insults perhaps we can offer the person struggling, a listening spirit and words of comfort and kindness.
For more posts, reflections, and other writings, please visit: http://www.thewannabesaint.com
Learning and Letting Go –
Today was a training day for learning what is and how to do Motivational Interviewing. It sounds like a discipline someone would learn who is a professional job seeker! However, it is a counseling, teaching, technique that helps people overcome their biases and objections and allowing them to live a better life. I have done a quite a bit of training in Motivational Interviewing but the leader today was a Certified Motivational Interviewing Trainer so she had more information than online learning could give.
The two biggest keys to Motivational Interviewing are listening to learn the client’s story and needs and letting go of the idea we are responsible for the client’s success in counseling and/or learning. Our work is helping the client get to the place where they can choose for themselves their own path. By listening to understand who the client is and their willingness to get healthy in mind, body, and spirit, we can help them find the inner strength to make the changes that will impact them and their families.
I liked the training and the approach through my anxiety makes it difficult for me to sit for long periods as was the case today. It was a great reminder that we can’t fix people. It is not within our power to do so. What we can do is come alongside and help them discover their path and the willingness to walk it.
Role Play –
Today I attended a training in Nashville, Tennessee. After lunch, when all of the information had been given, we broke up into groups for role-playing. We were supposed to use the tools and insights we had gained from the speaker and put it into practice. We would either be the client with certain needs or the specialist seeking to help. We were also encouraged to improvise whichever role we were assigned to best fit the situation we found ourselves. It was interesting. My introvert side was certainly not thrilled about having to role play with a stranger but putting into practice what we’d learned was helpful.
As I drove home I reflected on the exercise and stepping into another’s shoes. When working with a client the most important thing we do is listen, try to understand where a client is coming from and to know their story. Only when we understand our client’s history can we truly give them the tools they need to reclaim their families, places in society, their lives.
Listening, seeing the world from another’s point of view, is the first and only way to love another as you wished to be loved.