to Learn –
I once listened to a man who was in charge of a big organization. He spoke about how he arrived at his position, ran the day-to-day business, and wanted to teach others how to follow in his footsteps. As I listened I also glanced around the room at the staff he had assembled and realized something was missing. As jazzed as he was being their leader their eyes, mannerisms, betrayed the fact that they didn’t feel the same way.
As I got to know the managers and leaders who worked under the main guy I realized there was a lot of dissatisfaction and exasperation. The main leader could be a bully, didn’t listen, had all the answers to all the wrong questions. He was a leader but he wasn’t their leader. Most of them felt distant and disconnected.
Since then I’ve met similar leaders and similar staffs. I’ve also met good leaders who sit with their staff members and let them talk. I’ve met leaders who are open to criticism. I’ve seen leaders apologize for not being good enough and watched them work to become better.
The quote (pictured) is a valuable lesson. To learn, not just from those who do things well, but also from those who need improving, takes a willingness to be open, willing and ready to learn in all situations and seasons.
An Example –
Earlier this week I was part of a conversation where someone began being critical of another person. These conversations usually go down hill quickly but instead, the one who was being critical stopped in mid-sentence and said; “I’m going to stop talking. I have a blind spot when it comes to this person. Too often all I see is the negative and that’s not fair to them.”
I admired this person’s self-awareness and self-restraint. Most people would blame the other for their bad mouthing, continue with their complaining until they couldn’t think of anything else deleterious to be said about the other.
Self-awareness is key to personal and community growth. Being cognizant of our own foibles helps us grow in our knowledge of self and gives others an example to follow.
Improving Upon Silence? –
A couple of weeks ago I tried having a conversation with a man who wouldn’t stop yelling. His rant was about everything and nothing. No matter how I tried I couldn’t get him to listen, to move beyond his tantrum and into a dialogue. When his hour was up I wished him well but wasn’t sure the session did anyone, including myself, any good.
Tonight in our Incarcerated Father’s class I spoke to the participants about moving beyond anger and into a productive exchange with others. The steps are; respect for the other, listen to the other, be open to constructive criticism and have the self-awareness to know or hear what needs to change in your life and respond positively.
As I reflected on the lesson I thought about the man from a few weeks ago, my Facebook feed over the last several months, protest marches, inaugurations, and too many other instances where people are yelling, complaining, talking incessantly and rarely, if ever, shutting up.
Silence is in short supply these days. If someone doesn’t stop yacking and start listening soon things are only going to get worse.
Open Ears –
No one likes to be told they’re wrong, what they believe is misplaced, what they think is illogical, what they say is confused. Compliments are nice, they stay with us for a while, like a pretty flower, that eventually fades. Criticisms can be wounding and leave a scar that impacts how we live, feel about ourselves, understand our world. This is why criticism is met most often with denial and contempt.
However, one of the greatest disciplines is to learn how to listen to those who may not have the nicest things to say about us. In spite of the urge to fight or insult, hurt them for hurting us, simply dismiss, we should listen. One of the best pieces of advice I’ve ever received is; “Listening is not agreeing.” We listen out of respect for the other because we cannot be respected if we don’t first respect. We listen because each of us has our own ideas, ways of doing things, view of life
Finally, we listen because maybe they are saying something we need to hear. Some of the hardest criticisms to accept are those which end up being on target. Perhaps at first, we didn’t want to hear what was being said but a wise person always allows for the possibility of growth. After listening and reflecting we heed the criticism and, hopefully, grow and become a better person because of it.
Aristotle says; “The sign of a wise mind is the ability to think a thought and not necessarily believe it to be true.”
I believe Aristotle might add that sometimes, what is said and thought, turns out to be true.